JumpmanSneakers.com sales@JumpmanSneakers.com ABOUT US Welcome to the JumpmanSneakers.com. SHIPPER INFORMATION We use FedEx Ground shipping service to ship the most of the orders in US. Some time we also use USPS for lightweight orders. We will combine the shipping cost for the orders. Only orders having a subtotal greater than 200 dollars will require signature confirmation unless requested. International Orders will be shipped using USPS. Same Day Shipping in most cases for orders placed by 12 PM ET will ship out on the same business day. For Next Day & 2nd Day Air Next Day and 2nd Day shipments are subject to availability and we will verbally confirm the order with you. Please call 1-704-489-8115 or Email sales@JumpmanSneakers.com for quote and availability. SALES TAX Only North Carolina residents pay 7% tax, all other States are exempt from tax. PAYMENT INFORMATION JumpmanSneakers.com accepts Visa, MasterCard. Call 704-489-8115 To Order by Phone. We accept PAYPAL with confirmed Address only. Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. We don't accept any orders where the credit card billing address is not located within the United States or for cards issued by non-US banks. We also accept checks and money orders. Orders are processed upon receipt of funds. Most of the Internatioal Order may need pay money order. If you wish to pay by one of these methods, please place your order online and choose CHECK as your payment method. Make check or money order payable to: JumpmanSneakers.com RETURN POLICY Please inspect your order upon receipt for damage and accuracy. We will gladly accept returns/exchanges if we are notified within 7 days of delivery. In order to expedite your return please complete the following steps: 1) you must obtain a Return Goods Authorization (RGA#) by submitting your E-mail request to sale@jumpmansneakers.com, or calling 1-704-489-8115. We cannot accept returns without an RGA#. All returns for defective merchandise or incorrectly shipped items will be returned at our expense. 2) All products must be returned good condition in original packaging to receive credit. When we receive the merchandise you will be issued a credit or your replacement product(s) will be shipped. 3) All pre-ordered products are non refundable. Returns of non-defective products are subject to a restocking fee of 20% unless we shipped the incorrect items and shipping fee aren't refundable. When signing for your package, be sure to note any outside package damage to the driver. If there is package damage, open the package in front of the driver to inspect the contents before signing. Insurance will not cover packages damaged during shipment unless you inspect before signing.